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Ogden, Utah
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Information Technology Help
The Password Self Service website allows users to update their Wildcat password to meet our new heightened security requirements. When updating, challenge questions will need to be created allowing you in the future to reset a forgotten or expiring password. Yes that’s right; a call to the IT Service Desk will no longer be required to reset your Wildcat password:
  • Students
    • eWeber
    • Wildcat Mail
    • Vista WebCT
    • ChiTester
  • Employees
    • Novell
    • Vista WebCT
    • Crystal Reports
    • ChiTester
  • Concurrent Enrollment Faculty
    • Faculty/Staff Portal (soon to be the new eWeber Portal)
    • Lynx Self Service - to retrieve rolls or enter grades)

What’s on the horizon:

  • New Faculty/Staff Portal - New eWeber Portal can be tested currently at the following link:
    http://weber.edu/eweber
     

Operating System Note**

Windows Users with Internet Explorer or Mozilla Firefox web browsers should allow Pop-ups for all Weber web sites.

Mac Users may have problems using Safari to reset passwords. We recommend that you download and install Mozilla Firefox

Please make sure to complete ALL steps.

Step 1: Wildcat Password Creation

With your current Wildcat ID (username) and password login at:

http://wildcatid.weber.edu/vo   

  • If you do NOT know your password, you can go directly to: https://portalapps.weber.edu/getwcid/ to get a temporary password. ONLY use this when you have tried unsuccessfully to enter the correct password several times.
     
  • You can also use this website to obtain your Wildcat ID (username).
     
  • Next you will go to Virtual Office to reset your temporary password to a secure password at:  http://wildcatid.weber.edu/vo and use the temporary password to log in.
     
  • If you have not yet set up your challenge questions, it will prompt you to do this after you log in with the temporary password.

Set two challenge questions, one question the system provides--  and you answer, and the second one you create your own question. Be prepared to create a question that ONLY YOU know the answer to. Something that doesn't change, so you won't forget your answer, and create a question that is unique to you. Click Submit.

**Note: Be sure to create a Challenge Question where only you know the answer and the answer stays the same.

  • Once you have entered your challenge questions, you will receive a "Welcome to Password Self Service Portal" screen.
  • Click on the lock icon at the top of the page next to the house icon.

  • Change your password according to the specified criteria and click the Submit immediately under the "Retype Password" box.

    New Passwords must have

    • 1 Uppercase letter

    •  1 Lowercase letter

    •  1 Number

    •  At least 8 Characters in length

     

 

  • Successful change message should display

  • Create a Password Hint and again click Submit immediately under the "Hint" box

 ** If you set your two challenge questions when first logging in, you should only need to verify that the second question (the one you create) is still listed. Neither of your answers should be visible, but having the question present indicates that it was created and retained.

If you did not have to do that part, do this now...Set two challenge questions, one question the system provides - and you answer, and the second question you create. Be prepared to create a question that ONLY YOU know the answer to. Something that doesn't change, so you won't forget your answer, and create a question that is unique to you. Submit.

**Note: Be sure to create a Challenge Question where only you know the answer and the answer stays the same.


 

Step 2: GroupWise password synchronization

Since the move to LDAP authentication on January 25th, GroupWise should automatically be synchronized with your Wildcat username and password. If you are unable to get into GroupWise using your new password, please contact the IT Service Desk for assistance.

Step 3: Workstation Password synchronization
         (Strongly Recommended for Campus Computers ONLY. Non campus users -  Move to Step 4)

Synchronize your Workstation password with your new Wildcat password so that you will only have to log in once when you start your computer each day.

  • Click CTRL-ALT-DEL keys
  • select:  Change Password.
  • Highlight the small computer icon ONLY  (not the tree) - this will allow you to set your workstation password.
  • Enter your current password and then the new password twice.
  • Once you click OK - this new password will be set for your workstation.

Step 4: Verification that it works!

Go to any of the following that you use to verify that your new password is working correctly:

  • Log into Vista - if you take or teach a class to make sure it is successful
  • Log into eWeber
  • Log into Chi-Tester

If you are an employee:

  • Log into the current Faculty/Staff portal
  • Log into Crystal Reports
  • Finally, if all of these recognize your new password and you are using a campus machine, restart your computer and log in using your new password.

    If you run into any problems or need a clarification on any step of the process, please call our IT Service Desk at x7777.

Thank you for being Pro-Active and Taking Control of your own Password management! 

 

**Are You Still Having Password Issues ? Click Here

 
Weber State University, Computing Support
Ogden, Utah 84408, 801-626-7777, csupport@weber.edu